Personal data processing policy.

Data controller

The controller of the personal data collected on this site is Arca Tech S.A.S., a company incorporated in Colombia, tax ID (NIT) 901.378.148-2, owner of the Omdara brand and the Omneri platform, with its registered address at Carrera 7 # 20, Neiva, Huila, Colombia.

Contact channels: alejandro@omneri.co and +57 312 405 7875.

Data we collect

Through the demo request form we collect the work email address the data subject chooses to provide, together with their express authorization to process it.

To know which campaign or page the request came from, we keep the address parameters (for example, utm_source), the referring page and the landing page for the duration of the session.

This site does not collect sensitive data as defined in article 5 of Law 1581 of 2012, patient data or clinical information. The medical images shown are for demonstration and come from public, de-identified collections.

Cookies and analytics

When enabled, this site uses Google Analytics 4 to understand in aggregate how it is browsed: pages visited, time on page, device type and approximate location. Google acts as a data processor and may process the information outside Colombia.

This information is not combined with form data and is not used to identify a visitor. The data subject can prevent collection through their browser cookie settings or with the Google Analytics opt-out add-on.

Purpose of processing

Data is processed exclusively to: (i) respond to the demo request and contact the data subject; (ii) prepare and send a commercial proposal; and (iii) handle requests, inquiries and complaints.

We do not sell, assign or share data with third parties for commercial purposes.

Rights of the data subject

Under article 8 of Law 1581 of 2012, the data subject has the right to access, update and correct their data; request proof of the authorization granted; be informed about how their data has been used; file complaints with the Superintendence of Industry and Commerce; revoke the authorization and request deletion of their data where applicable; and access it free of charge.

Inquiries and complaints

Inquiries and complaints are received at alejandro@omneri.co. Inquiries are answered within ten (10) business days, extendable by five (5) more business days, and complaints within fifteen (15) business days, extendable by eight (8) more business days, under articles 14 and 15 of Law 1581 of 2012.

The request must include the identification of the data subject, a description of the facts, a reply address and any documents they wish to submit.

Processors and transfers

To operate the site and manage requests we use providers of cloud infrastructure, customer relationship management (CRM) and, when enabled, analytics. These providers act as data processors under confidentiality and security obligations and may store information outside Colombia in countries with adequate levels of protection or under the safeguards the law requires.

Security and retention

We apply reasonable technical and administrative measures to protect data against loss, unauthorized access or misuse, including encrypted transmission. Data is kept for as long as it is needed for the stated purpose or until the data subject requests its deletion, unless the law requires it to be kept.

Effective date

This policy is effective as of October 12, 2026. Any substantial change will be published on this page with its update date.